whitesroch, Author at White's Water and Fire Restoration

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Southern Minnesota’s #1 Choice for Emergency Property Damage, Cleaning & Repair

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Google Rating

4.6

White's Fire Smoke & Water Damage Cleaning and Restoration

4.6

DM Whicker

16:43 14 Oct 19

We could not have been happier with the service we received from White’s. If we could give 6 stars we would. Their customer service was excellent. They both cleaned and mold remediated a flooded basement. Their workers were pleasant, informative, on time, and there was even follow up after we’d paid to make sure the job was done right. An added bonus to White’s is that they are in close contact with a network of other service providers who are helping us make sure that we don’t have this problem again. Wonderful company. 6 Stars

Audrey McMurray

15:13 19 Sep 19

Great experience with Tony from White's Restoration. In the middle of moving, we noticed some mold in our closet. We called, and Tony came over that same day to evaluate the damage and was able to come within the next few days to get the job done. Just what we needed for our quick moving timeline. Thank you!

Frank Mowatt

12:46 28 Aug 19

White's Restoration was a god send. I had a broken pipe downstairs in my finished family room which flooded the carpet and room. They came right over with 3 huge dehumidifiers and 5 fans, removed pieces of the wall and insulation to find the problem area, and removed all the wet carpet padding. Everything was cleaned up for me! Eli was leading the charge to make sure it was done correctly. He was the best. Eli's attention to detail was fantastic. Thank you all so much!

Marie Kreuter

01:54 09 Oct 19

I highly recommend White’s. We had some water damage and they came immediately to start work on it. Not only that, while the work was being completed, they came over/called when they said they were going to and were always very easy to reach. I worked most closely with Eli, but everyone I interacted with at White’s was very friendly, helpful, and professional.

Jean Keefe

20:17 01 Nov 19

White's were very prompt and thorough in both their service and attention to details involving our water damage. They explained what needed to be done, followed through until the walls, floors and ceiling were dry and they were very professional! We'd highly recommend them!

Tracy Kennedy

20:58 07 Dec 19

Eli and Austin came to our home and did water restoration on our basement today. They moved the large furniture and even some paintings in the store closet for me. They went above and beyond what was expected to ensure customer satisfaction. They were timely and very kind. Their work was good. I highly recommend this company and I have high praises for the two gentleman who serviced my home today. Thank you Eli and Austin.

Christina Crum

19:27 04 Feb 20

Mr. White handles all the sub contractors and insurance which took alot of the burden off of the homeowner. This was greatly appreciated. We recommended the company to our HOA to share with other neighbors. Well done!

sheri hoffman

13:44 06 Feb 20

Such a professionally run restoration service company. They do such good work that they are utilized my our local emergency services organizations! If the fire department enlists this business’s services, that speaks volumes! My home depends on it!

sheri hoffman

03:59 07 Feb 20

Such a professionally run restoration service company. They do such good work that they are utilized by our local emergency services organizations! If the fire department enlists this business’s services, that speaks volumes! My home depends on it!

Renee Tschumper

19:36 11 Mar 20

I had a catastrophe late on a Saturday night. White’s was recommended to me by the plumber and Charlie was there within 30 min. He was professional and explained everything to me as well as made some suggestions. I will definitely keep White’s in mind for any other issues I have.

Robert Todd

04:21 15 Mar 20

Woke up and a pipe had broken and water was everywhere on the main floor and running down into the basement. Called White’s (on a Saturday) and within thirty minutes they had one of their project managers on site to assess next steps and thirty minutes after that a crew was here at the house to remove the standing water and begin the demo, setting up fans, etc to minimize damage and to aid the restoration process. This was a major water event and I have never seen a company move more quickly or professionally to help in a time of crisis. They also take and prepare meticulous notes and help in the event an insurance claim needs to be filed. Very glad I called White’s and special thanks to Keith, Michael, Eli and the whole team at White’s for being there and answering the call.

LaTonya Hickson

00:42 17 Mar 20

A while back, we had a stove top fire. We were fortunate to have White’s Fire Smoke & Water Damage Restoration take care of us. During this stressful time, an amazing team responded by immediately presenting to do an initial assessment, coordinate packing up of our home items, send linen/clothes out for specialty cleaning & transition our beloved home back to it’s original state. We were impressed by how thorough the work was and how seamlessly they communicated with our insurance company. The home treatment included cleaning & deodorizing the house and contents by the most kind & personable couple!! Our clothing was packed up by another special team (not us!!) who deodorized & treated each item, paying attention to specialty products. This was such a relief given that this was an emotionally taxing time for us. The walls & ceiling were repainted. Each item was eventually returned to its place within a very reasonable time frame. In the end, our home was beautifully restored. We remain grateful to White’s team for helping us get our home back!! Thanks again

Mark Thein

15:15 12 Oct 18

White’s offers a Great location for my Continuing Education classes for my Plumber’s License. Great facility.

lenny hoisington

03:00 05 May 20

I stopped by today to utilize their free vehicle sanitation service. I was very happy with the care and overall happiness they had in taking care to make sure my vehicle and others were disinfected and sanitized during these times. The fact that they were doing this for first responders was amazing, but then letting anyone in the public take advantage of it too is truly above and beyond and shows the character of this company. I will be back again before this is over and I know I can count on them for any of their other services should I need them in the future!

Geraldine Colvin

15:05 13 May 20

White's came out to clean up a microwave fire in my home. All of their employees are very hardworking, knowledgeable, and professional. I highly recommend their services to anyone in need! Thank you so much!

Receptionist-Admin VisitingAngels

21:38 20 Apr 20

Thank you so much for sanitizing our Visiting Angels vehicles! What a great way to show support for the community and care for essential workers during this time. Nice job!

Lynn Benrud

20:55 29 Apr 20

White's did a fantastic job of sanitizing the Visiting Angels company cars recently and they are doing the same for our care team's personal cars. White's recognizes the importance of stopping the spread of germs within the community. They are providing an extremely valuable service in the fight against the spread of the virus. Thank you White's Fire Smoke and Water Damage Restoration!

Anthony Sayachack

17:54 30 Jul 20

Exceeded expectations & exceptional quality services. Charlie the Project Manager was very innovative, honest, and efficient! Highly recommend!!

lenny hoisington

03:00 05 May 20

I stopped by today to utilize their free vehicle sanitation service. I was very happy with the care and overall happiness they had in taking care to make sure my vehicle and others were disinfected and sanitized during these times. The fact that they were doing this for first responders was amazing, but then letting anyone in the public take advantage of it too is truly above and beyond and shows the character of this company. I will be back again before this is over and I know I can count on them for any of their other services should I need them in the future!

Receptionist-Admin VisitingAngels

21:38 20 Apr 20

Thank you so much for sanitizing our Visiting Angels vehicles! What a great way to show support for the community and care for essential workers during this time. Nice job!

Lindsay Abram

20:16 16 Jul 20

Had a bit of a scare with the latest storm in our newly bought home. White's Fire Smoke & Water Damage came out and checked it out for us. They did a great job addressing our concerns and suggesting plans moving forward. Great team of people!

Cristina Johnson

22:22 28 Aug 20

My mom had called me about flooding in her basement to see if I knew who to contact to get that cleaned up and I'd remembered seeing them on the news a few months back for their efforts regarding COVID. When I gave them a call, Eli, was pleasant and seemed well-practiced in defusing my panic. He and his team were personable, yet to the point on important matters and helped make my mom feel more at ease and in control of the situation of her home. Very good costumer and professional service. I recommend them to everyone.

Luke Clark

22:51 28 Aug 20

I've really enjoyed working with Eli and Charlie. Knowledgeable and professional.

brandon villagrana

00:40 29 Aug 20

elijah was very polite and helpful 10 out of 10 recommend.

Jennifer Norgren

19:24 28 Oct 20

Wow! Same day service, amazing! I called to have a moisture issue that my pre-inspector said was along a whole wall. They were able to come look at it, and were even 20 minutes early. They use thermal imaging technology, which showed no water in my wall. Thanks guys! Will use again in the future.

Jerry Fossum

15:14 04 Oct 20

White's has done work for us in the past and they recently cleaned our carpets. They scheduled the job to fall between removing old furniture and the new furniture arriving. What a pleasure to do business with!!!! Great team at White's!!

Jessica Looman

12:47 12 Jul 21

We used White's training center for a three day event. They were so helpful and kind. The facility was clean, professional, and comfortable for a three day stay. We highly recommend them as both a service for our clients and a place to train employees.

Karen Rownd

12:43 04 Jul 21

I was so impressed with every aspect of this process. I greatly appreciated that each technician who came to my house were such nice, pleasant and friendly people. I have told many friends about Whites and how impressed I was with this company and will continue to do so.

Beatriz Glavinovich

02:21 27 Apr 21

After a trip I returned home to a torrent of water gushing up my split-level stairs, walls, and my feet. A burst pipe gouged a hole in the wall. The entire basement flooded. After having called three companies with no luck I was able to find a plumber who immediately attended to my emergency and highly recommended White's fire Smoke & Water Restoration. I felt relief when White’s restoration team arrived to assess damage, provide an action plan, and perform emergency measures 15 minutes after my call. They fully addressed all concerns and walked me through what to expect after a house flood. Their prompt cross-communication with my insurance company, as well as plumbing, electrical, and construction contractors provided security and kept a steady flow of progress. White’s restoration masterfully handled tough moments by being mindful of the loss and damage of my sentimental items and heirlooms while ensuring work pace to bring my home back to full function. Choosing White's Fire & Water Damage Restoration means your home will be restored without sacrificing peace of mind.

Beverly Tietje

16:49 14 Mar 21

In trying to sell my home, mold was found in the attic. I called White's to give me a free estimate. They were on time, did a wonderful job and even cleaned up after they were done each day. I'm very pleased with their work. And since I was trying to sell, they pushed my job in between several others they had so I could get back on the market fast. Thanks White's.

Jeffrey Brengman

00:01 22 Apr 21

Service done promptly and professionally. The workmen were very cautious during this Covid season. They were careful to cleanup each day. I would recommend them without reservation.

Mallory Boucher

01:49 19 Oct 21

We are currently going through a flooded kitchen and water damage through to our downstairs ceiling. Tony has been in charge of the team of guys who have helped us and he has made such a stressful situation so much easier on us. He has been incredibly courteous and has answered many questions and even has helped us after hours. He came to our house within hours of our call due to the flooding and got all of the correct information to our insurance company timely so we were approved to start treatment right away. They were able to come out the following day and prevent any further damage. Umon and Jesse came out to do the treatments and apply all the dryers and they were both super kind, courteous and professional. We’re not quite done with our treatment, but we couldn’t be happier with the service we’ve had with Whites. I hope to never have to, but if we did they’d be the first company we would call without question.

Luke Wilde

20:18 18 Apr 22

We recently had a pipe burst in one of our rental properties. After talking with the plumber who fixed the pipe, we decided to hire White's to do the demo and restoration. Every single person we encountered throughout the process was very helpful. They did a fantastic job from start to finish and it looks great. Specifically, Morgan and Darryl stood out to me. When I had a question, Morgan would do whatever she could to answer that for me as quickly as possible. Darryl was doing the majority of the rebuild and did a great job. He went above and beyond to make sure it was done right and was very professional and helpful throughout the process!

Lindsey Ebner

23:35 14 Jul 22

We had water damage back in October 2021 which left us with a hole in our ceiling and an unusable bathroom. Between insurance and changes within the company, it took us a while before we were able to move forward. It was well worth the wait allowing us to work with Darryl. He was very helpful in walking us through the process of what to expect with the repairs. He took great care of our property and you can tell he takes pride in his work. Not only is he kind and respectful, but he took the time to talk with our son who is a huge fan of “Darryl the damage guy.” He did an excellent job with our repairs and we would 100% work with him again! Shout out to Morgan who has been helpful throughout this entire process! Thank you!

Lisa Fugleberg

20:14 29 Aug 22

I had a pipe underneath my kitchen break when I was sleeping during the evening and woke up to find a huge mess. My entire basement pretty much has to be redone including sheet rock, ceiling everything carpeting, I do mean almost everything in my basement. That’s not to even mention the hardwood floors up in my kitchen and hallway and throughout my house.. I can easily say that I have never worked with a more professional, courteous, on time customer oriented company than Whites. I would recommend them to anyone. If you choose any other company other than Whites you are a fool. I can tell you that this situation has been so incredibly stressful and they’ve managed to work with my insurance and get here the next day and get things all taken care of. Please don’t use anyone else.

Denae Schultz

19:42 13 Oct 21

As homeowners of less than 1 year, we were shocked when our township's sewage system backed into our finished basement on August 7th, 2021. The stormwater overflowed into the town's sewage manholes and caused black water/solid waste to enter our home and at least 14 other family's homes in our neighborhood. La Crosse, Wisconsin took on about 6 in of rain within 1 hour and we watched sewage come up through our basement shower and laundry room drain, like a nightmare. We quickly called 911/fire department. A firefighter stood at the top of our stairs peering down at the 6 inches of poop water and said "I'm sorry this is not an emergency." This happened to the other 14 families as well. The town claims no liability. We were in the basement as it was happening, watching the brown sewage (from the town's main sewage line) quickly seep into our finished basement's carpet, walls, and all of our possessions. 1 hour after the flooding, all local restoration companies were already all booked out 5 to 7 days. This was a hazard that had to be dealt with immediately. We got a hold of White's and they were out to our house within 4 hours and started working around 11p.m. they spent about a week in our basement removing the liquid and solids, ripping out drywall, carpeting, and then finally drying out the studs and sanitizing the surfaces. This situation was by far the most stressful thing we have ever dealt with. White's was there for us when we needed them, and if there were any issues along the way, the owner heard us out and took care of them in a professional and caring manner. If you have a large emergency, I would suggest trying to request an estimate before work begins, however, not all situations can wait more than a couple hours for resolution. Our situation was EXTREMELY involved. I have attached photos of our basement before, during and a few updates. We are very slowly re-finishing the entire basement and have since installed a backflow preventer, so the towns sewage will not back up into our house next time.

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